Better Way of Asking for Computer Help

Proper Data Collection for Diagnostic Solution Requests

Steve Smith talks about a common issue when answering emails for technical issues, the lack of proper data collection for diagnostic solution requests. This is what you should do before asking for help.

Episode #6-43 released on July 10, 2016

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When your computer is having issues, like Blue Screen of Deaths, it may seem like the end of the world. But, simply asking what can be done to fix your computer without figuring out why your computer is having issues can make answering that question impossible. And, many online are quick to disable security technology online to fix a problem, which is probably unrelated.

First, all Blue Screen of Deaths have an error code that can be looked up. Either write this down, or do like me, take a picture of the screen.

Failing that, look at the Event Viewer of your computer. On the left, click on Custom Views, then Administrative Events. The Error that caused the Blue Screen of Death will be latest one, the information in General is what you need to properly diagnose the issues. You may look at details for more information. Be ready to transmit this information. You may consider Googling the information online.

Secondly, some errors can be related to RAM, properly testing your RAM is important to rule out the possibility your RAM is the issue. A program called MemTest86+ is widely agreed upon to be the best means of testing your RAM. If your RAM fails, turn off the computer and remove the defective RAM. If you can't figure which one it is, test each bar of RAM for up to an hour to be sure that bar is good. Then, do the same for each bar of RAM. Please turn off your computer while swapping bars of RAM. If your RAM tests as good the first time around, you don't have to test each one, one at a time. You can't fix RAM, so bad RAM must either be disposed of correctly, or returned to manufacture for warranty.

Third, scan your computer for viruses and spyware. I know that many of your think this takes a while, but a full system wide scan is important every once in a while, not just a quick scan. If you have a virus, or spyware, it can contribute to the errors your computer is experiencing.

Fourth, some errors are caused by heat issues. Make sure your fans, heat sinks, grills, etc. are free of excess accumulation of dust. Go into the Bios to see if any components are too hot, and you can easily find out one many forums if temperatures are too high for components. If the processor is too hot, make sure the fan works, the heat sink is clean, consider changing the thermal paste, and ignore trolls who claim they run without thermal paste, this can damage your processor beyond repair.

I, also, want to make it absolutely clear, while many fixes may work for a few people, it is possible that the only remedy is a clean install.

Armed with all these tasks being done, knowing the reason why your system has issues, confirming your RAM, heat, dust, thermal paste, viruses, spyware and such, you can do properly send anyone, including myself an e-mail detailing what the issue is. And, before you send me that email, go to run in Windows, and type msinfo32, then click ok. Go to file, export, and copy the contents to the end of the e-mail your sending me, while a lot of the information may not be useful, it can help me or any other technically savvy person to get an idea of what your computer is running, its capabilities, and ultimately and possible solutions, or details you overlooked.

Host : Steve Smith | Music : Jonny Lee Hart | Editor : Steve Smith | Producer : Zed Axis Productions

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